Good morning,
My friend and I attended the Royal Rumble last night at the Alamodome having had tickets to the event since they first went on sale last fall. He purchased the tickets for us and I then reimbursed him for mine. In purchasing the tickets, he looked at the seating map which said that in section D, seat 1 was to be by the entrance ramp. He bought seats 1 and 2 for us. Upon arrival to the Alamodome, we discovered that this was not the case. Not only was this not the case but the seat number closest to the ramp was seat 16. The way the chairs were numbered (mind you written out by chalk on the floor) starting at the aisle, were seats 17-20, and then 1-16. 1 was not even an aisle seat. We were not the only ones confused by this. Every row in our section had the exact same issue. At the ramp we were able to ask the attendees on the other side what their seat number was and they told us they were seat 1. Because of this chaos, we essentially missed the whole pre-show, and the majority of the event. We were moved from our seats at least 5 times by alamodome staff and security, WWE staff, and police officers. They ended up putting us on the aisle which also meant that we did not get a commemorative seat to take home with us. All of this moving and standing and walking and trying to find someone who knew exactly what was going on took us the better part of 4 hours from 4pm to 8pm. We finally got to sit for the final two matches with limited view. We also found out that patrons who had paid $70 for their seats up in the plaza level had to be moved down to our area because of their seats being taken up by lights or equipment. We paid $400+ for our seats. A lot of the evening was spent in disarray, anger, frustration and basically a feeling of waste. We went to guest services at the end of the show to try to find some solace or at least some sympathy for our situation but received neither. I would say that he and I expect some sort of compensation or reimbursement because we feel cheated, robbed, and overall, let down. One of the WWE staff gave us a voucher for 3 months to WWE Network to be redeemed at guest services but they were too busy handing out chairs to people in a long line to even listen to us, let alone redeem these vouchers. Please let us know if anything can be done.
